Hello, I’m Alex Abreu.

I am a technical writer in San Francisco and this is my GitHub site where I collaborate with independent projects and exhibit some of the work I’ve done.

Contact

Alexander Abreu

Contact Phone: 650-245-7390

Email: abreuhaha@gmail.com

LinkedIn: https://www.linkedin.com/in/alexabreu2/

Github: https://aeabreu.github.io/

Objective

Utilize the extensive writing skills and the interpersonal/communication skills acquired over the course of my career as well as in the Bay Area community. Develop fresh skills through new experiences and challenges.

Skill Summary

• Master proficiency in MS Publisher, MSWord, Visio, SnagIt, Outlook, Powerpoint, Google Docs, Google Sheets.
• Extensive experience with API and web development tools including GitHub, Swagger, Readme.io, Gliffy, Postman, Bitbucket.
• Extensive experience with wiki doc platforms Notion and Confluence.
• Experience with docs-as-code workflows and git, and Markdown and Asciidoc format.
• A.I. for docs experience with Notion’s Ask A.I. and ChatGPT.
• Experience with JIRA and Asana software for Agile workflow management.
• Highly skilled at developing perfect documents across all categories (wikis, newsletters, user manuals, white pages, guides, calendars, job aides, etc).
• Experience with Paint, Adobe Photoshop (PDF), Adobe Acrobat, MS Excel, Access, Devtrack, SharePoint, Pydio, Rally, BOX.
• Experience with XML-based DITA documentation tools.
• Highly skilled at creating business process diagrams (workflows, organization flowcharts, swim-lane diagrams, GANT charts, etc) as well as technical architecture diagrams and frameworks (wireframes, UML).
• Extensive experience designing training materials (powerpoint, PDF, and Lessonly), designing and leading tutorial sessions.
• Familiar with parsing and/or writing code in CSS, HTML, JavaScript, XML, YAML, JSON, Ruby languages.

Work Experience

Senior Tech Writer, Dropbox, San Francisco, Aug 2023 - Present

• Managed the internal Confluence wiki environment for Plat and Mobile engineers and TPMs.
• Supported migration to a docs-as-code workflow with Markdown for an in-house developer portal environment with LLM features.
• Created, edited, and managed docs on the internal SERVER through git and GitHub.

Senior Tech Writer, Secureframe, Fully Remote, Oct 2022 - Jun 2023

• Managed in-app content and guidance using a Retool backend.
• Conducted internal wiki management and doc development on Notion with Ask A.I. and ChatGPT.
• Developed and directed content pipeline for Help Center content through Zendesk.

Senior Tech Writer, Doma, SF, CA, July 2021 - Aug 2022

• Created and revised API documentation using Readme.io.
• Managed the Confluence wiki environment for Product Management (a team of almost twenty PMs) and their engineering teams.
• Created policy, marketing, and procedure documentation for external partners and internal Ops teams in PDF and DOC formats. Diagrams and flowcharts in LucidChart.
• Created training modules and slide decks in Lessonly for online instruction.

Technical Writer, FIS, SF, CA, Sep 2017 - Jan 2021

• Created, transformed, and maintained API documents for Swagger 2.0 and OAS 3.0 during an effort to adopt a doc-first approach to API development.
• Managed dev team wiki spaces using the Atlassian software (Confluence, Bitbucket) with content for features, onboarding, release notes, project management, best practices, and more.
• Managed an API marketplace of Swagger docs, supplement docs, thumbnails and general service info through WSO2 middleware.
• Implemented docs-as-code practices for material outside the Atlassian spaces using Asciidoc and Markdown formats and Git.

Technical Writer, Skrimmage Project, SF, CA, Feb 2017 - Aug 2017

• Created and maintained the Skrimmage API documentation through Swaggerhub.
• Tested and validate API responses using Postman.
• Created MongoDB UML diagrams using Gliffy.
• Validated MongoDB schemas using the Mongo shell.
• Developed my presence on Github and in other venues for tech writing specific to the engineer community.

IT Tech Writer, Disys for Kaiser Permanente (Contract), Oakland, CA, Sep 2015 - Dec 2016

• Created network and system architecture diagrams for all environments of KP.org and MyDoctor Online services.
• Worked directly with engineers, product managers, and other stakeholders to help define and outline new developer products and features.
• Created developer guides for implementation with integrated apps like Pydio and Docker.
• Used Rally software to manage the Agile workflow.
• Managed version control in Gitlab and navigated source code as a resource for content.
• Translated business requirements into data models using Visio and in-depth developer interviews.
• Performed reverse engineering of physical data models from databases and SQL scripts.
• Evaluated data models and physical databases for variances and discrepancies.

IT Tech Writer, AllSource for PG&E (Contract), San Francisco, CA, Jan 2013 - Feb 2015

• Created procedures and guides facilitating the exchange of data between existing databases and Salesforce systems.
• Created diagrams and data flows for internal systems pre- and post-integration.
• Used Salesforce software and was exposed to their SOAP API for internal reference docs.
• Performed document archiving and proprietary database management using SharePoint.
• Created archives of SQL queries for proprietary databases.
• Developed copy decks and communication material for presentations and newsletters.

Copywriter/Editor, Iopto & Jumpsie, San Francisco,CA, Jun 2012 - Jan 2013

• Created copy and design content for websites including Iopto, Trazzler and Jumpsie.
• Developed and maintained unique and consistent ‘voice’ throughout content.
• Created design template and layouts to manage the customer experience and facilitate user engagement.
• Worked with Jumpsie engineers using XML editors to create wikis regarding their use of various social media APIs.
• Edited user-facing content for Iopto.

Technical Writer and Process Improvement Consultant, Corestaff for PG&E (Contract), San Francisco, CA, Aug 2010 - Jun 2012

• Worked with developers and technicians to create policy and procedure docs, desk guides, system manuals, and job aides.
• Served as lead presenter to partners and distributors for new and updated product initiatives.
• Used process improvement techniques to determine and direct business performance initiatives.
• Organized and led process improvement meetings and training.
• Created standards, procedures, and best-practice governance documents and negotiated the implementation of those standards.
• Maintained a shared database of governance documents.
• Created and utilized systems for monitoring and reporting on performance milestones.
• Designed templates for internal handbooks and manuals.
• Created user guides, procedure documents, and job aides for the Demand Response department.
• Updated and maintained XML and HTML documents for legacy data management systems.
• Supported other writers with review and editing of communications in various formats.

Quality Assurance Tester, EA Games, Redwood City, CA, Summer 2007, July 2008-Nov 2008

• Conducted smoke, regression and user testing on weekly builds.
• Facilitated communication between a development team and tester team.
• Logged bugs in the DevTrack system.
• Resolved cases of open bugs in DevTrack.
• Tested application parameters and expectations according to developers notes.
• Acted as Team Lead on MySims Party.
• Performed on the Quality Assurance team for the following: The Sims: Castaway, SimCity Societies, SimCity for Wii, MySims Party.

Education

University of California, Riverside, Riverside, CA, 2003 - 2007

• B.A, Creative Writing.

Instituto Tecnologico de Monterrey, Monterrey, Mexico, 2005

• 6 months abroad.
• Special studies in language and Latin literature.

References

Upon request.